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Using Waystar® for your medical practice billing just became a lot easier with RPA.

Thoughtful seamlessly automates Waystar® across its entire suite of billing solutions and services.

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hrs

Averaged Time Saved / mo.

$

Averaged Money Saved / mo.

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Tasks Automated

What Processes can you automate in Waystar® using RPA?

Waystar's innovative platform is revolutionizing the healthcare industry. Healthcare organizations can use this platform to streamline their manual processes, gain valuable insights in to performance indicators, and ultimately maximize the revenue they collect. RPA allows Thoughtful to automate functions more quickly, securely, and cost-efficiently than a human performing the same tasks; eligibility verification, estimations, registrations, claims management, payer management, reimbursements, etc.

Thoughtful brings decades of experience in RPA to the healthcare space and can automate many of the processes within Waystar to streamline the billing process. Anything a human can do, our bots can do 80% faster and without error. However, what makes Thoughtful valuable is our ability to replicate the entire process, not only the Waystar part.

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ZP

Zero Pays

Thoughtful provides ERM administrators with a powerful solution for automating the identification of zero pay and updating patient records in the EMR system. The Thoughtful bot can find the EOB and navigate to the patient record, saving time and effort for the administrator. The platform's mapping rules ensure that patient records are updated accurately, reducing the risk of errors and improving the overall efficiency of the process. With real-time tracking and reporting capabilities, administrators can easily see the status of each patient record and follow up as needed. Thoughtful secure platform also ensures that sensitive information is protected and only accessible to authorized personnel. In addition, automating the identification of zero pays with Thoughtful reduces the time spent on manual tasks and improves the accuracy of the patient record, making it a valuable tool for ERM administrators.

healthcare; behavioral health; dental; physical therapy; accounts receivable; accupoint; advancedmd; centralreach; cerner; clinicsource; eclinicalworks; epic; kareo; lumary; medez; meditech expanse; nextgen; qgenda; solutionreach; theralytics; waystar; webaba; webpt; wellsky personal care

Medical Billing, Zero Pay, Zero Payment, Insurance Payments, Patient Responsibility

SC

Secondary Claims Filing

Automating Secondary Claims Processing in an EHR can provide several benefits for healthcare providers. By automating this process, providers can improve the accuracy and efficiency of secondary claim submissions, leading to faster reimbursements and improved cash flow. Automated secondary claims processing can also help reduce administrative burdens for healthcare organizations by freeing up staff time that would otherwise be spent on manual processes. Additionally, automating this process can help providers identify potential errors or issues with claims, which can further improve the accuracy and efficiency of the reimbursement process. Ultimately, automating Secondary Claims Processing can lead to improved financial outcomes and reduced administrative costs while enabling healthcare providers to provide better patient care.

It's important to note that the exact steps a bot might take can vary depending on the specific electronic prescribing and medication management software and the healthcare provider's workflows. Additionally, while the bot can perform many medication management tasks, some actions may require human intervention and oversight, especially in complex cases.

healthcare; behavioral health; dental; physical therapy; eyecare; medical; accounts receivable; revenue cycle management; claims filing; centralreach; epic; cerner; webpt; nextgen; qgenda; solutionreach; eclinicalworks; kareo; wellsky personal care; meditech expanse; lumary; accupoint; webaba; clinicsource; advancedmd; medez; theralytics; waystar

ABA, RCM, Insurance Processing, Claims Filing, Secondary Claim

RZ

Reconcile Zero Payments

At the end of each month, this bot reconciles Payments and Zero Pays.

healthcare; behavioral health; dental; physical therapy; accounts receivable; centralreach; epic; cerner; webpt; nextgen; qgenda; solutionreach; eclinicalworks; kareo; wellsky personal care; meditech expanse; lumary; accupoint; webaba; clinicsource; advancedmd; medez; theralytics; waystar; lighthouse payments

Medical Billing, Zero Pay, Zero Payment, Insurance Payments, Patient Responsibility, Invoices, Statements, Outstanding Balances

PI

Patient Invoicing & Statements

At the end of each month, this bot generates and sends invoices for prior month and outstanding balance statements to each account.

healthcare; behavioral health; dental; physical therapy; eyecare; medical; accounts receivable; centralreach; epic; cerner; webpt; nextgen; qgenda; solutionreach; eclinicalworks; kareo; wellsky personal care; meditech expanse; lumary; accupoint; webaba; clinicsource; advancedmd; medez; theralytics; waystar; fl medicaid; ga medicaid; ky medicaid; pa medicaid; sc medicaid; eyefinity

Medical Billing, Zero Pay, Zero Payment, Insurance Payments, Patient Responsibility, Invoices, Statements, Outstanding Balances

PE

Patient Eligibility Verification

Adopting an automated Patient Eligibility Verification system offered by a company such as Thoughtful has numerous benefits for healthcare organizations. The automation reduces the chances of manual errors, saving time and money, and provides real-time verification for quick and accurate determination of a patient's insurance coverage. Automation reduces administrative tasks for staff, allowing them to concentrate on delivering quality patient care. Furthermore, the technology used by Thoughtful offers up-to-date information on a patient's insurance status, reducing the risk of denied claims and enhancing revenue cycle management. In conclusion, automation of Patient Eligibility Verification improves accuracy, efficiency, and financial stability for healthcare organizations.

healthcare; behavioral health; dental; physical therapy; eyecare; medical; revenue cycle management; accupoint; advancedmd; centralreach; cerner; clinicsource; eclinicalworks; epic; kareo; lumary; medez; meditech expanse; nextgen; qgenda; solutionreach; theralytics; waystar; webaba; webpt; wellsky personal care; fl medicaid; ga medicaid; ky medicaid; sc medicaid; pa medicaid; eyefinity

EyeCare, Compulink, EyeMed, HL7, Eligibility, Verification, Insurance, Authorization, Medicaid

IP

Insurance Payments

Once claims are identified as Paid, the bot will find the EOB/EOP, navigate to the patient record in the EMR system and update the patient ledger.

insurance,healthcare, behavioral health, dental, physical therapy,medical billing,insurance filing,revenue cycle management,therap,always care,compulink advantage,davis vision,eyecare,eyemed,eyequest,march,spectera,superior vision,accupoint,advancedmd,centralreach,cerner,clinicsource,eclinicalworks,epic,kareo,lumary,medez,meditech expanse,nextgen,qgenda,solutionreach,theralytics,waystar,webaba,webpt,wellsky personal care,carecloud

Medical Billing, Zero Pay, Zero Payment, Insurance Payments, Patient Responsibility

CP

Claims Processing

Automating Primary Claims Processing in an EHR has several advantages for healthcare providers, including improved accuracy and efficiency in claims processing. By automating this process, healthcare providers can reduce errors and increase productivity, allowing staff to focus on other essential tasks. Additionally, automated claims processing can help providers reduce the time it takes to receive reimbursement for services rendered, improving cash flow, and ultimately leading to better financial outcomes for the organization. Overall, implementing an automated Primary Claims Processing system can streamline operations, reduce administrative burdens, and ultimately improve patient care and products for the organization.

Claims processing is undergoing a seismic shift due to automation. For example, did you know that McKinsey predicts that by 2025, 25%of insurance and healthcare industry processes will be powered by artificial intelligence, revolutionizing how the industry operates?

Claims processing can help solve one of healthcare providers’ biggest challenges - denied claims. For example, one study found that nearly seven in 10 healthcare providers experienced a jump in denials in 2021.

It's important to note that the exact steps a bot might take can vary depending on the specific electronic prescribing and medication management software and the healthcare provider's workflows. Additionally, while the bot can perform many of the medication management tasks, some actions may require human intervention and oversight, especially in complex cases.

healthcare; behavioral health; dental; physical therapy; eyecare; insurance; insurance filing; revenue cycle management; claims filing; accupoint; advancedmd; centralreach; cerner; clinicsource; eclinicalworks; epic; kareo; lumary; medez; meditech expanse; nextgen; qgenda; solutionreach; theralytics; waystar; webaba; webpt; wellsky personal care

Claims, Primary Claims, Secondary Claims, Primary and Secondary, Health Care, Health Payor, Insurance, Payor, RCM, Revenue Cycle Management

AP

Application of Patient Responsibility

After Primary and Secondary insurances have been paid, this bot applies any applicable Patient Responsibility.

healthcare; behavioral health; dental; physical therapy; accounts receivable; centralreach; epic; cerner; webpt; nextgen; qgenda; solutionreach; eclinicalworks; kareo; wellsky personal care; meditech expanse; lumary; accupoint; webaba; clinicsource; advancedmd; medez; theralytics; waystar

Medical Billing, Zero Pay, Zero Payment, Insurance Payments, Patient Responsibility

AS

Activity Statement Audits

This bot is designed to select random patients for each provider in a specified time period and audit activity statements to make sure they are fully complete and uniform.

healthcare; behavioral health; dental; physical therapy; auditing; accupoint; advancedmd; centralreach; cerner; clinicsource; eclinicalworks; epic; kareo; lumary; medez; meditech expanse; nextgen; qgenda; solutionreach; theralytics; waystar; webaba; webpt; wellsky personal care

Auditing

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What other process automations can I do?

Thoughtful can automate any online application and most desktop applications as well. For example, let's say you want a printout of the Benefits Summary when our Patient Eligibility Bot is doing its job. We can have it save the Benefits Summary as a PDF to Sharepoint, Google or any other secure file sharing application you choose. It can create folders and update spreadsheets to log the results. It can even send emails, teams, or slack notification for those patients found to be not eligible. The processes, applications and possibilities truly are endless.

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These companies have already seen the benefits of automation...

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Flux Resources

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Finance/Accounting

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People's Care Easily Saves 19 Hours Per Week With Their RPA Bots

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