Collections and Payment Posting
Collect more revenue without stressing out your team.
235%
increased ROI due to collections
80%
reduction in days sales outstanding (DSO)
95%
reduction in manual effort in payment posting
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Denial Handling
Your first line of defense for all denials.
For any denied claims, our Collections and Payment Posting automation can identify the zero pay and the corresponding reason for denial, and pull required documentation from your EHR or PM to update the claim and resubmit. If the denial requires human intervention, such as a phone call or signature, the bot can immediately notify the appropriate manager to ensure the claim is resubmitted the same day. This drastically reduces the workload in denial handling.
Patient Responsibility
We’ll do the dirty work, and you’ll get paid.
After the primary payment has been applied to the claim in the EHR, our Collections and Payment Posting automation identifies the patient’s responsibility and the outstanding balance to be billed. It collects the primary EOB from the payor portal and attaches a cover sheet if needed before sending the patient responsibility invoice directly to the patient. It can proactively monitor for the receipt of the payment and update the claim accordingly. We can also send follow-ups to the patient to ensure timely collections.
Payment Posting
Payment posting on auto-pilot, accurate and speedy.
Our Collections and Payment Posting automation automates the payment posting process, eliminating errors and reducing the workload. It can log in to all payor portals, pull all remit data even if it resides on individual EOBs, and post the payments directly within your EHR. Automating payment posting means the payments will be applied perfectly, without error, every single time. This can drastically reduce the workload involved with understanding reconciliation errors and correcting preventable mistakes.
Collect more money, faster.
Higher capacity, less headcount.
Acquire and retain more patients.
These companies have already seen the benefits of automation...
"I’ve been amazed at Thoughtful’s ability to deploy automation modules that run my business processes while my staff focuses on other higher-value tasks. By reducing the time taken to complete the process by 90%, it has enabled us to direct our attention towards the bigger picture. Our team no longer spends more time than necessary on the minutiae of a repetitive process."
"Thoughtful has enabled us to direct our attention towards the bigger picture. Our team no longer spends more time than necessary on repetitive processes."
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Kevin Silver, CFO
235%
return on investment
90%
reduction in invoice processing time
"Thoughtful introduced a solution that eliminated a glaring gap in our billing workflow. An automation module is now part of our accounting team, performing this vital role more efficiently and at a fraction of the cost of paying a full salary to an actual employee."
"Thoughtful introduced a solution that eliminated a glaring gap in our billing workflow. An automation module is now performing this vital role more efficiently and at a fraction of the cost of paying a full salary to an actual employee."
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Zach Leonard, Founder
30%
reduction in costs
100%
automated billing
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"Using automation modules significantly reduced our efforts, allowing us to optimize productivity in other core areas. Our modules continue to save us time and money in multiple ways. We couldn’t be happier with the services rendered by the Thoughtful team and their ongoing support."
"Automation modules are significantly reducing our efforts, allowing us to optimize productivity in other core areas. We couldn’t be happier with the services rendered by the Thoughtful team and their ongoing support."
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Brittany Turner, Director of Compliance and Systems
95%
faster than human team
100s
applications processed per day
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