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Use Case

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ZP

Zero Pays

Thoughtful provides ERM administrators with a powerful solution for automating the identification of zero pay and updating patient records in the EMR system. The Thoughtful bot can find the EOB and navigate to the patient record, saving time and effort for the administrator. The platform's mapping rules ensure that patient records are updated accurately, reducing the risk of errors and improving the overall efficiency of the process. With real-time tracking and reporting capabilities, administrators can easily see the status of each patient record and follow up as needed. Thoughtful secure platform also ensures that sensitive information is protected and only accessible to authorized personnel. In addition, automating the identification of zero pays with Thoughtful reduces the time spent on manual tasks and improves the accuracy of the patient record, making it a valuable tool for ERM administrators.

Industry:

Healthcare

Behavioral Health

Dental

Physical Therapy

Function:

Accounts Receivable

Steps

  1. Get list of zero payments.
  2. Login to Insurance Website and locate EOB.
  3. Get reason codes and any other necessary information.
  4. Go to EMR application and navigate to claim/ledger.
  5. Update claim/ledger with any adjustments and Patient Responsibility.
  6. Correct any codes or charges where applicable.
  7. Send Patient statement if applicable.
  8. Re-file claim if applicable.

Popular Applications

Our services are not limited to these applications. This bot is available for any cloud based application.

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