Overview

Digital Worker operations and security is a shared responsibility between Thoughtful and our customers.

This shared model can help relieve the customer’s operational burden as Thoughtful operates, manages, and controls the components of the customer’s digital workforce.

Depending on the model, Thoughtful and the customer assume responsibility and management of the underlying infrastructure and dependencies of the digital worker.

Customers should carefully consider the services they choose as their responsibilities vary depending on the services used, the integration of those services into their IT environment, and applicable laws and regulations.

Once a customer understands the Thoughtful Shared Responsibility Model and how it generally applies to operating digital workers, they must determine how it applies to their use case.

Cloud

Customer Owns

Business Requirements

Application Authentication and Permissions

Customer Application Security

Business Requirements

Thoughtful Owns

Digital Worker Runtime

Digital Worker Orchestration

Code

Deployment

Development

Digital Worker Security

Compute

Networking

Storage

On Premise

Customer Owns

Managed Service Providers

Project Management

Business Requirements

Application Authentication and Permissions

Customer Applications

Customer Application Security

Digital Worker Security

Digital Worker Runtime

Compute

Networking

IT Support

Storage

Thoughtful Owns

Digital Worker Orchestration

Code

Deployment

Development