Bot operations and security is a shared responsibility between Thoughtful and our customers.

This shared model can help relieve the customer’s operational burden as Thoughtful operates, manages, and controls the components of the customer’s digital workforce.

Depending on the model, Thoughtful and the customer assume responsibility and management of the underlying infrastructure and dependencies of the bot.

Customers should carefully consider the services they choose as their responsibilities vary depending on the services used, the integration of those services into their IT environment, and applicable laws and regulations.

Once a customer understands the Thoughtful Shared Responsibility Model and how it generally applies to operating the bots, they must determine how it applies to their use case.