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Use Case

All Use Cases

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Patient Collections

Automating patient collections can bring several advantages to health companies. Firstly, it can improve patient satisfaction by providing convenient and flexible payment options, such as online bill pay or automatic payments. This can help reduce the financial stress and burden on patients and make the payment process more convenient and efficient. Secondly, automation can increase collection rates and reduce collection costs by streamlining the process and reducing the time and resources required for manual collection efforts. This can improve cash flow and revenue cycle management, ensuring that payments are collected in a timely and efficient manner. Overall, automating patient collections can help companies provide a better patient experience, while improving financial performance and reducing administrative costs.

Industry:

Behavioral Health

Eyecare

Dental

Healthcare

Medical

Physical Therapy

Function:

Revenue Cycle Management

Credit & Collections

Steps

  1. Patient Data Extraction: The bot extracts patient data such as name, address, and insurance information from electronic health records and billing systems.
  2. Billing and Payment History Review: The bot reviews the patient's billing and payment history to identify any outstanding balances or overdue payments.
  3. Payment Reminder: The bot sends payment reminders to patients via text, email, or automated voice calls, encouraging them to pay their outstanding balances. This can include providing payment options and setting up payment plans.
  4. Payment Collection: The bot collects payments from patients through various payment channels such as online bill pay, automatic payments, or phone payments.
  5. Payment Posting: The bot posts the collected payments to the appropriate patient accounts and updates account balances accordingly.
  6. Account Follow-up: The bot follows up on accounts with overdue balances by sending additional reminders, escalating collection efforts, or initiating collection agency action.
  7. Reporting: The bot generates reports to provide real-time visibility into the financial status of patient accounts, including account balances, payment history, and outstanding balances. This information can be used for revenue cycle management and financial analysis.

Popular Applications

Our services are not limited to these applications. This bot is available for any cloud based application.

AdvancedMD
AdvancedMD
Epic
Epic
NextGen
NextGen
eClinicalWorks
eClinicalWorks
ClinicSource
ClinicSource
Kareo
Kareo
Cerner
Cerner
MedEZ
MedEZ
Meditech Expanse
Meditech Expanse
Davis Vision
Davis Vision
EyeMed
EyeMed
Payspan
Payspan
Spectera
Spectera
Superior Vision
Superior Vision
EyeQuest
EyeQuest
VSP Vision Care
VSP Vision Care
VBA
VBA

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Pre-Visit Payment Collection

Automating pre-visit payment collection offers numerous advantages. Automating the billing process can reduce the number of unpaid patient accounts after service delivery, which improves the financial health of the organization. It also provides accurate and transparent cost estimates to patients, empowering them to make informed decisions about their healthcare. Automation streamlines insurance coverage and eligibility identification, and allows patients to conveniently make payments, thus increasing the efficiency of the billing process. Overall, automating pre-visit payment collection can result in better financial stability for the organization, improved patient experience, and decreased administrative costs.

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Patient Scheduling

Automating patient scheduling offers several advantages. Firstly, it enhances the patient experience by providing flexible scheduling options, such as online booking or appointment reminders. This helps to reduce wait times and streamline the scheduling process. Secondly, automation optimizes resource utilization, such as doctors and equipment, by scheduling appointments efficiently. This reduces idle time and improves the overall efficiency of the clinic or hospital. Lastly, automation ensures accurate and consistent scheduling by using predefined criteria and rules. This minimizes errors and ensures that appointments are scheduled correctly. In summary, automating patient scheduling can improve patient experience, optimize resource utilization, and reduce administrative costs.

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Charge or Payment Posting

Automating charge or payment posting can offer several benefits. Firstly, automation can increase operational efficiency by reducing the time and effort required to manually process charges or payments to patient accounts. By automating the process, the bot can quickly identify the relevant accounts to post the charges or payments, minimizing errors and speeding up the overall process. Secondly, automation can enhance the accuracy and consistency of financial records by using predefined criteria and rules for charge or payment posting. This can minimize discrepancies caused by manual processing and ensure accurate financial records. Lastly, automation can provide real-time visibility into the financial status of patient accounts, allowing for more effective revenue cycle management. Overall, automating charge or payment posting can save time and resources, while improving accuracy and consistency in financial operations.