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Patient Collections

Automating patient collections can bring several advantages to health companies. Firstly, it can improve patient satisfaction by providing convenient and flexible payment options, such as online bill pay or automatic payments. This can help reduce the financial stress and burden on patients and make the payment process more convenient and efficient. Secondly, automation can increase collection rates and reduce collection costs by streamlining the process and reducing the time and resources required for manual collection efforts. This can improve cash flow and revenue cycle management, ensuring that payments are collected in a timely and efficient manner. Overall, automating patient collections can help companies provide a better patient experience, while improving financial performance and reducing administrative costs.

Function:

Revenue Cycle Management

Credit & Collections

Steps

  1. Patient Data Extraction: The bot extracts patient data such as name, address, and insurance information from electronic health records and billing systems.
  2. Billing and Payment History Review: The bot reviews the patient's billing and payment history to identify any outstanding balances or overdue payments.
  3. Payment Reminder: The bot sends payment reminders to patients via text, email, or automated voice calls, encouraging them to pay their outstanding balances. This can include providing payment options and setting up payment plans.
  4. Payment Collection: The bot collects payments from patients through various payment channels such as online bill pay, automatic payments, or phone payments.
  5. Payment Posting: The bot posts the collected payments to the appropriate patient accounts and updates account balances accordingly.
  6. Account Follow-up: The bot follows up on accounts with overdue balances by sending additional reminders, escalating collection efforts, or initiating collection agency action.
  7. Reporting: The bot generates reports to provide real-time visibility into the financial status of patient accounts, including account balances, payment history, and outstanding balances. This information can be used for revenue cycle management and financial analysis.

Popular Applications

Our services are not limited to these applications. This bot is available for any cloud based application.

AdvancedMD

AdvancedMD
AdvancedMD

Epic

Epic
Epic

NextGen

NextGen
NextGen

eClinicalWorks

eClinicalWorks
eClinicalWorks

ClinicSource

ClinicSource
ClinicSource

Kareo

Kareo
Kareo

Cerner

Cerner
Cerner

MedEZ

MedEZ
MedEZ

Meditech Expanse

Meditech Expanse
Meditech Expanse

Davis Vision

Davis Vision
Davis Vision

EyeMed

EyeMed
EyeMed

Payspan

Payspan
Payspan

Spectera

Spectera
Spectera

Superior Vision

Superior Vision
Superior Vision

EyeQuest

EyeQuest
EyeQuest

VSP Vision Care

VSP Vision Care
VSP Vision Care

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