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Automation & AI
What is Intelligent Document Processing (IDP) in Simple Terms?
Intelligent Document Processing (IDP) is a document processing service that involves more than simply converting paper-based information into electronic format. IDP focuses on transforming paper-based information into applicable digital content.
Automation & AI
Business Process Automation, and How Can it Help Create a Successful Business.
Business Process Automation is known as "Workflow Automation," "Robotic Process Automation (RPA)," or "Application Automation." It involves using software to automatically perform tasks that people would otherwise do manually.
Automation & AI
Reduce Costs and Improve Decision-Making by Automating Your Front Office.
With the help of automation, companies can now deliver a superior digital experience to their customers across multiple channels and digital touchpoints. This improves the overall customer experience and helps them retain their existing customers.
Automation & AI
What is Robotic Process Automation (RPA) and How Can it Help?
In other words, RPA is software that can act like a robot to perform highly repetitive tasks in the workplace. RPA uses "software bots" or "robots," computer programs that can read and write data. These robots follow a particular process, allowing them to undertake.
Automation & AI
How can RPA and AI work together to provide better customer service?
Robotic process automation (RPA) can be an excellent way for companies to provide better customer service despite shrinking staff. RPA allows companies to use software robots or artificial intelligence technology to handle repetitive tasks in customer service and ot
Automation & AI
Offshoring BPO vs. Onshore RPA – What's the More Cost-Effective Solution?
The primary benefits of RPA are boosting productivity, improving efficiency, improving accuracy, boosting data security, enhancing customer service, and enabling more robust auditing and reporting.
Automation & AI
Learn the Advantages of OCR and How it can Save Time and Skyrocket Savings
This technology converts printed text into electronic text or data that can be used in any application software or computer. OCR is commonly used to convert paper documents into electronic files, making storing and using information more manageable.
Automation & AI
Thoughtful's Predictions for Automation in 2023: Trend and Spend
This post-pandemic world we live in is markedly different from the one we left behind. COVID-19 accelerated digital transformation by several years. And today, companies are far less cautious about migrating their business to the cloud, deploying widespread automati
Automation & AI
Ho Ho Hold-On. What Are the Budgets for SaaS Spend and Headcount in 2023
It's the most wonderful time of the year! Or is it? Rising concerns about an economic downturn have many SaaS companies worried. We've already seen mass layoffs across the tech sector, with Twitter, Meta, Snapchat, Amazon, and DoorDash slashing their workforces.
Automation & AI
Emerging from Recession with More Marketshare: Thoughtful's Approach to Automation
A recent KPMG survey of 400 leaders of large US companies found that an eye-watering 91% believe a recession will happen in the next 12 months. And even more worryingly, only 34% think the recession will be mild and short.
Automation & AI
Thoughtful’s Approach to Establishing a CoE (Center of Excellence) for Automation
An economic downturn, labor shortages, supply chain disruptions, and evolving consumer behaviors are just some of the high-impact factors at the forefront of CEOs' minds in 2022.
Automation & AI
How Bots Can Benefit the Life, Home, and Auto Insurance Industries
The reality is that many insurance products operate on incredibly thin margins, so it's often difficult to justify the cost of implementing a new system. Yet the costs of continuing with outdated technology grow higher every year.
Automation & AI
How the Tourism and Hospitality Industry Uses Bots To Deliver Amazing Experiences
There are no industries more deeply entwined in the art of service than tourism and hospitality. Hotel and travel brands aren't selling rooms and beds; they're selling experiences.
Automation & AI
How Robotic Process Automation Can Be a Vanguard Against Cyber Security Threats
Before we dive into how to leverage RPA to safeguard our critical systems, it's essential to understand why urgent action is so badly needed. Crucially, there's a difference between sounding the alarm and being alarmist, and we're doing the former.