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Trumpet Behavioral Health’s Success with Thoughtful AI

Trumpet Behavioral Health Cuts Runtime by 70% with AI Agents

70%

reduction in run time

3000+

automated clicks

The Challenge

Trumpet Behavioral Health (Trumpet) is a leading provider of behavioral health services. They specialize in treating children and adults with Autism Spectrum Disorders and developmental disabilities.

Inside Trumpet’s revenue cycle department, multiple teams handled tasks like primary and secondary claims, applying patient responsibility, processing and sending invoices, and reconciling zero payments.

Each process required different systems, credentials, and documentation, which meant they couldn't run in parallel. Without a clear plan or delivery model, the team struggled to scale or streamline operations. Backlogs built up quickly, slowing down collections and stretching staff capacity.

The Solution

To help solve this, Thoughtful AI multiple AI Agents including CAM and PHIL to automate the entire workflow using an agile delivery model focused on time to value. The Agents now handle over 3,000 clicks across three web-based applications and organize more than a dozen spreadsheets, all within the Thoughtful platform.

They run 24/7, clearing tasks in real time and preventing backlogs. The system is built for flexibility, so if Trumpet updates its documentation, the Agents adjust with no downtime. We kept the integration lightweight, required minimal change management, and gave the client full control over backend updates.

The Results

Since launch, Trumpet has cut process runtimes by 70%. Teams are no longer bogged down by repetitive tasks and can focus on more strategic work. We also identified ways to streamline documentation and remove unnecessary reviews, further easing the workload. The result is faster throughput, fewer errors, and a more efficient revenue cycle.

The Future

We've been thrilled with the product delivered by Thoughtful AI! Prior to our collaboration with Thoughtful AI, we were always playing "catch up" when it came to processing our backlog of items in our revenue cycle. Now we are able to process claims immediately and without any errors. Thoughtful AI is a great company to work with and creates exemplary products!

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Director of Finance

We've been thrilled with the product delivered by Thoughtful AI! Prior to our collaboration with Thoughtful AI, we were always playing "catch up" when it came to processing our backlog of items in our revenue cycle. Now we are able to process claims immediately and without any errors. Thoughtful AI is a great company to work with and creates exemplary products!

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Director of Finance

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