Get Thoughtful+ Insights

Automation news, RPA best practices, and time and money-saving tips, straight to your inbox.

5 Bots Cut Trumpet Behavioral Health's Run Time by 70%

70%

less run time

3000+

automated clicks

We've been thrilled with the product delivered by Thoughtful! Prior to our collaboration with Thoughtful, we were always playing "catch up" when it came to processing our backlog of items in our revenue cycle. Now we are able to process claims immediately and without any errors. Thoughtful is a great company to work with and creates exemplary products!

-

Director of Finance

We've been thrilled with the product delivered by Thoughtful! Prior to our collaboration with Thoughtful, we were always playing "catch up" when it came to processing our backlog of items in our revenue cycle. Now we are able to process claims immediately and without any errors. Thoughtful is a great company to work with and creates exemplary products!

-

Director of Finance

Company Name

Trumpet Behavioral Health

Industry

Healthcare

Company Mission

Get Started

An expert can help you understand the ROI and time-to-value Thoughtful delivers.

Get a Demo

The Problem

When looking at the RC department holistically, there are sub-groups within the organization that perform the following tasks: Primary and Secondary claims, Apply Patient Responsibility, Process and Send Invoices and Reconcile Zero Payments. Since these processes don't run in parallel and have different sets of documentation and credentials, an organized plan and delivery model was needed to successfully design and deploy an automation suite.

The Approach

Thoughtful designed and developed 5 robotic workers to automate the entire process using an agile delivery model focused on time to value. The robotic workers coordinate and manage over 3000 clicks, 3 web-based applications, and organize 12+ spreadsheets into a Thoughtful system. These robots function 24/7/365 mitigating the possibility of a backlog of claims and invoices. Additionally, the customer owns the back-end documentation, which can be updated by them whenever required. The robotic workers are designed to dynamically account for these changes.

The Result

These robotic workers unburden the human workers to a large extent and have cut runtimes of each process by 70%. Additionally, Thoughtful identified ways to streamline some of the customer's processes by eliminating documentation and unnecessary reviews for their employees.

These companies have already seen the benefits of automation...

Healthcare

Ally Pediatric

Ally Pediatric Accomplished a 90% Reduction in Their Invoice Processing Time

view

Healthcare

Butterfly Effects

Butterfly Effects Experienced an Astounding 235% Return On Investment

view

Legal

Harris, Sheaffer LLP

Harris, Sheaffer LLP Improved Its Efficiency by 20% by Automating Tasks

view

View All Case Studies