5 Bots Cut Trumpet Behavioral Health's Run Time by 70%

When looking at the RC department holistically, there are sub-groups within the organization that perform the following tasks: Primary and Secondary claims, Apply Patient Responsibility, Process and Send Invoices and Reconcile Zero Payments. Since these processes don't run in parallel and have different sets of documentation and credentials, an organized plan and delivery model was needed to successfully design and deploy an automation suite.

Thoughtful designed and developed 5 robotic workers to automate the entire process using an agile delivery model focused on time to value. The robotic workers coordinate and manage over 3000 clicks, 3 web-based applications, and organize 12+ spreadsheets into a Thoughtful system. These robots function 24/7/365 mitigating the possibility of a backlog of claims and invoices. Additionally, the customer owns the back-end documentation, which can be updated by them whenever required. The robotic workers are designed to dynamically account for these changes.