Behavioral Healthworks, a billing and collections organization that provides services to children with autism and related disorders, faced difficulties managing its billing and payment processing tasks efficiently. The organization had many billers and full-time employees, and they found it challenging to check insurance and post-pay eligibility. The company was looking for a solution that could reduce the workload of its full-time employees and enable them to work on other issues.

Behavioral Healthworks adopted Thoughtful's platform to streamline billing and payment processing tasks. The automation modules helped reduce the full-time employees required for billing and payment processing tasks. The modules were also used to check insurance eligibility monthly, which was time-consuming. Additionally, the modules posted payments, which was a massive benefit for the company as it had several payers with pages that needed posting.

After adopting the automation modules, Behavioral Healthworks was able to reduce its full-time employees for billing and payment processing tasks. They went from four or five teammates to just one who uses Thoughtful's platform. The modules helped reduce the time to check insurance eligibility monthly and post payments, which took several hours of work every day. The modules improved the organization's efficiency, enabling full-time employees to work on other issues.