People's Care’s Success with Thoughtful AI

People’s Care, a NY-based Licensed Home Care Service Agency, had contracted PCH and SAILS to send out monthly billing for 211 vendors, each with unique service codes. In Therap®, the concerned teams specified date ranges to download utilization reports. These reports were then uploaded to Google Drive to compare against any additional service logs. Team members would review the utilization report before entering the monthly billing in an eBilling portal, where they would specify days billed. Upon completion, the customer would submit the monthly billing. People’s Care discovered that this was an incredibly time-consuming and tedious process.

Thoughtful AI designed and developed an AI Agent to automate the aforementioned process, allowing  PCH and SAILS to run their individual service codes. The AI Agent identifies and processed monthly billing accurately and sends an exceptions reports to alert the customer if any additional information is required.