Building the Future of Healthcare: Is Your Organization Ready to Partner with Thoughtful AI?
Choose your plan
Innovate
- 3-4x ROI Guarantee
- Pick 1 AI Agent
- Flexible Expansion Path
- Seamless Integration
sold out
Ascend
- 3-5x ROI Guarantee
- Pick 2 AI Agents
- Premium On-site Support
- Supports Voice Automation
- Expedited Implementation
Transform
- 3-6x ROI Guarantee
- Pick 3 AI Agents
- Premium On-site Support
- Supports Voice Automation
- Expedited Implementation
Quantum
- 1.5% Cost to Collect Guarantee
- Access to all AI Agents
- Premium On-site Support
- Supports Voice Automation
- Expedited Implementation
- Enterprise Wide Integration
Plans and Pricing
Innovate
Your Plan
Ascend
Transform
Quantum
Limited Availability
Slots Available
1
Slots Available
2
Slots Available
1
AI and Automation Products and Features
Included AI Agents
1
2
3
All
AI Design, Training, Testing, and Deployment
Supports Voice Automation
Supports Healthcare Cloud Applications Automation
Supports Healthcare On-Prem Applications Automation
RCM AI Agents Available
Coding and Notes Review AI (CODY)
Eligibility Verification AI (EVA)
Patient Intake and Prior Authorization AI (PAULA)
Claims Processing, Scrubbing, and Denials Mgmt AI (CAM)
Denials Management and Revenue Recovery AI (DAN)
Collections and Payment Posting AI (PHIL)
Analytics, Intelligence, and AI Execution
Access to Empower, Revenue Intelligence Platform
25 Seats
25 Seats
25 Seats
100 Seats
End-User Training for Empower
Parallel Executions to Support Fluctuating Volumes
Record-level Reporting, Full Telemetric Transparency
AI Agent Fleet Analytics
Custom Dashboards
10
15
25
50
Unattended Automation Execution
Functional and User Acceptance Testing
Advisory Services
Transformation Roadmap
Art of the Possible Sessions
Outcome and Value Milestone Alignment
Custom Performance Reporting
ROI Assessment
Data Review, Re-engineering, Design, and Test Planning
Systems Access and As-Is Process Reviews
Process Re-Engineering
Master Automation Plan (MAP) Documentation
Functional Test Planning
Support and Optimization
24/7 Proactive Performance Monitoring
Industry-leading Guaranteed Service Uptime of 99.5% (SLA)
Average Response Time to Support Inquiries and Bug Fixes
<12 hours
<12 hours
<6 hours
<6 hours
Proactive Monitoring and Performance Optimizations
Customer Success
Customer Success Architect
Additional Fee
Dedicated
Daily Status Updates | Custom Portal
Executive Business Reviews and ROI Analysis
2
4
4
4
On-site Support Available As Needed
Additional Fee
VIP
Customer Executive Advisory Board
Invite Only
Invite Only
VIP
Training Complete Guarantee
6 Months
8 Months
12 Months
24 Months
Total Value Generated
ROI Guaranteed in the First Year
3-4x
3-5x
3-6x
Contact Sales
*Semi-Annual payments takes 10% off the annual license; 20% off annual up-front payments
**ROI is estimated from our existing returns for current Thoughtful AI customers
Transformation Journey
Value Attainment Planning
Your custom Value Attainment plan focuses on how Thoughtful AI drives measurable outcomes for your organization. We define the key milestones and actions your organization will implement in partnership with Thoughtful AI to realize the full potential of your AI transformation.
Recovered Revenue (Denials Reduction)
AI-driven denial management and accelerated collections will cut rejections and recover lost revenue.
Labor Reallocation (FTE Reduction)
Automating end-to-end manual RCM processes will free up staff for higher-value work.
Vendor Retirement
Retire outdated software/services to save costs.
Accelerated Cash (DSO Reduction)
Reduce Days Sales Outstanding to improve cash flow.
Agent Training, Testing, and Deployment
You’ll receive a comprehensive Customer Success Plan outlining Thoughtful AI's structured approach to deploying your AI Agents, from launch to full operational integration, minimizing disruptions and accelerating value realization at every step. This bespoke plan includes a detailed timeline and a rigorous testing process to ensure accuracy, functionality, and success post-deployment.
Setup
All setup tasks, including credentials and infrastructure, must be completed to support a smooth integration.
Master Automation Plan Development
A tailored automation plan will be developed for each AI Agent.
Delivery
A detailed delivery timeline, Gantt chart, and phase descriptions guide the roll-out process.
Testing
Internal testing, initial customer testing, expanding to 10% use cases, and final stress testing of 80% production cases.
Hypercare
Post-launch support ensures a stable transition to full operations.
World-Class Support and Agent Optimization
Around-the-clock support, performance monitoring, and future-proofing with regular upgrades and expert guidance. Our plan supports AI Agents operating at peak performance and adapting to business changes. It covers issue resolution, SLAs, and change management, providing the tools and resources needed to maximize the long-term value of Thoughtful AI’s solutions.
Reporting Dashboards
Custom dashboards provide real-time tracking of the agreed-upon key performance metrics.
Escalation Procedures
We offer clear escalation paths for quick issue resolution, supported by tiered technical assistance and proactive monitoring to prevent disruptions.
Proactive Monitoring
Continuous monitoring of system health, performance, and security allows us to address potential issues before they affect your operations.
Change Management
We’ll guide your team through the new workflows, minimizing disruption and ensuring system updates are well-managed. With regular check-ins we will help address any needed adjustments.
Achieving Guaranteed Outcomes and ROI
Join leading healthcare providers and:
- Collect more money, faster
- Higher capacity, less headcount
- Acquire and retain more patients