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Use Case

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Student Support

Automation through Thoughtful can benefit a university or campus looking to improve student support. The technology can streamline the process of answering frequently asked questions, reducing response times and increasing efficiency. It can also provide real-time updates and information, enabling students to access the information they need quickly and easily. The automation can also collect and analyze student feedback, giving valuable insights into student preferences and needs, which can be used to improve the university's offerings and student satisfaction. Additionally, the technology can help to create a more efficient and accessible system for student support services, reducing the workload for staff and freeing up time for more personalized and in-depth support. A university or campus can improve the student experience, increase satisfaction, and drive success by using automation for student support.

Industry:

Public Sector

Function:

Student Management

Steps

  1. Receive student queries through various channels, such as email, chat, or phone. It may categorize the questions into topics such as admission, course registration, financial aid, etc.
  2. Provide instant support to the student by accessing the relevant information from its database and presenting it to the student.
  3. Escalate the issue to a human support agent if needed.
  4. Keep a record of all interactions with students, including queries received, responses provided, and any actions taken, in the CRM database.
  5. Analyze the data collected from all interactions and provide insights that can be used to improve the student support process.
  6. Based on the insights and feedback received from students, the bot may continuously improve its capabilities to provide better support.

Popular Applications

Our services are not limited to these applications. This bot is available for any cloud based application.

SAP
SAP
Workday
Workday

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