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Use Case

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Satisfaction Survey

As a restaurant owner, gathering valuable customer feedback is essential to improve your products and services continually. That's why Thoughtful's automation technologies offer a powerful solution for automating customer satisfaction surveys. By using Thoughtful's solution, you can gather real-time feedback from your customers, allowing you to make informed decisions and enhance your offerings. Automating the survey process eliminates manual errors and increases efficiency, freeing your staff to focus on delivering top-notch customer service. With customizable survey templates, you can gather the specific feedback that is most relevant to your business. The automated survey process also ensures a consistent and accurate customer experience, improving the reliability and validity of your feedback. And, with seamless integration with popular platforms, Thoughtful's solution makes data transfer and analysis effortless. Trust Thoughtful's automation technologies for a convenient, efficient, and reliable solution to your customer satisfaction survey needs.

Industry:

Restaurant

Function:

CRM

Steps

  1. Retrieve information about customers who have made a recent purchase at the restaurant, such as their name, email address, and order details.
  2. The bot will use the customer information to send a survey invitation via email or SMS. The invitation will include a link to the survey.
  3. Customers will follow the link to complete the survey. The bot will collect and store the survey responses.
  4. The bot will analyze the survey results to identify trends and patterns in customer satisfaction. This can include analyzing ratings and comments for specific menu items, customer service, and overall experience.
  5. Generate reports that provide insights into customer satisfaction and areas for improvement. Restaurant managers and owners can use these reports to make informed decisions about menu offerings, customer service, and overall experience.
  6. Give customers feedback on their survey responses, such as a personalized thank you message or a coupon for their next visit.
  7. Securely store all survey data and results for future analysis and reporting.

Popular Applications

Our services are not limited to these applications. This bot is available for any cloud based application.

Square

Square
Square

Stripe

Stripe
Stripe

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Thoughtful's cutting-edge technology offers numerous benefits for streamlining delivery order tracking on platforms like Grub Hub and Uber Eats. As a restaurant owner, you will have real-time visibility into your deliveries, enabling you to manage customer expectations proactively. With Thoughtful's bots handling automatic updates, your staff can focus on other essential tasks, freeing up valuable time and resources. Moreover, Thoughtful's smart bots will provide your customers with an accurate and efficient tracking experience, improving their satisfaction and increasing the chances of repeat business. By integrating with popular delivery platforms, Thoughtful eliminates the need for manual updates and reconciliation, saving you time and hassle. With Thoughtful's automated order tracking solution, you can ensure timely and accurate delivery, boosting customer satisfaction and loyalty. 

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Order Taking

Smart bots offer numerous benefits for automating order-taking and delivery processes through platforms like Grub Hub and Uber Eats. Using Thoughtful's solution, restaurants can streamline their ordering and delivery processes, reducing manual errors and increasing efficiency. With real-time updates and automatic tracking, Thoughtful's technology can provide a seamless experience for customers, improving customer satisfaction and loyalty. Additionally, Thoughtful's solution integrates with popular delivery platforms, reducing the time and resources needed for manual updates and reconciliation. By automating the order-taking and delivery processes, restaurants can focus on delivering high-quality food and exceptional customer service. Overall, Thoughtful's automation technologies and smart bots offer a convenient, efficient, and reliable solution for automating order-taking and delivery processes.