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Use Case

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Order Tracking

Thoughtful's cutting-edge technology offers numerous benefits for streamlining delivery order tracking on platforms like Grub Hub and Uber Eats. As a restaurant owner, you will have real-time visibility into your deliveries, enabling you to manage customer expectations proactively. With Thoughtful's bots handling automatic updates, your staff can focus on other essential tasks, freeing up valuable time and resources. Moreover, Thoughtful's smart bots will provide your customers with an accurate and efficient tracking experience, improving their satisfaction and increasing the chances of repeat business. By integrating with popular delivery platforms, Thoughtful eliminates the need for manual updates and reconciliation, saving you time and hassle. With Thoughtful's automated order tracking solution, you can ensure timely and accurate delivery, boosting customer satisfaction and loyalty. 

Industry:

Restaurant

Function:

Order Management

Steps

  1. Receive the order information from the restaurant's POS system, including the customer's name, order number, and delivery address.
  2. Update the order status in the system, such as "received," "in preparation," or "out for delivery."
  3. Send a notification to the customer with the updated order status, providing real-time updates on their order status.
  4. Use GPS tracking to monitor the delivery driver's location and route, updating the customer with their estimated delivery time.
  5. The bot updates the order status in the system once the delivery has been completed, marking it as "delivered."
  6. Store all order data and delivery information, providing valuable insights into the delivery process and helping to improve the service in the future.
  7. Respond to customer queries and provide information about their order, such as delivery status and estimated delivery time.

Popular Applications

Our services are not limited to these applications. This bot is available for any cloud based application.

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Square

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Anvyl
Anvyl

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FreightPOP
FreightPOP

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Shippabo

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Precoro

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Related

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Satisfaction Survey

As a restaurant owner, gathering valuable customer feedback is essential to improve your products and services continually. That's why Thoughtful's automation technologies offer a powerful solution for automating customer satisfaction surveys. By using Thoughtful's solution, you can gather real-time feedback from your customers, allowing you to make informed decisions and enhance your offerings. Automating the survey process eliminates manual errors and increases efficiency, freeing your staff to focus on delivering top-notch customer service. With customizable survey templates, you can gather the specific feedback that is most relevant to your business. The automated survey process also ensures a consistent and accurate customer experience, improving the reliability and validity of your feedback. And, with seamless integration with popular platforms, Thoughtful's solution makes data transfer and analysis effortless. Trust Thoughtful's automation technologies for a convenient, efficient, and reliable solution to your customer satisfaction survey needs.

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Staff Scheduling

As a restaurant owner, streamlining your staff scheduling process is crucial for ensuring the success and efficiency of your business. That's why Thoughtful's smart bots offer an innovative solution for automating this process. Using these bots can eliminate manual errors and increase scheduling efficiency. Thoughtful's bots use pre-defined rules and guidelines, considering staff availability and restaurant demand, to automatically generate schedules, freeing up your staff's time and resources to focus on delivering exceptional customer service. With real-time updates and notifications, your team will always be informed and able to make schedule adjustments on the fly. By automating staff scheduling, you can guarantee that you have the right staff in the right place at the right time, enhancing your restaurant's overall performance and success. Trust Thoughtful's smart bots for a convenient, efficient, and reliable solution to your staffing scheduling needs.

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Order Taking

Smart bots offer numerous benefits for automating order-taking and delivery processes through platforms like Grub Hub and Uber Eats. Using Thoughtful's solution, restaurants can streamline their ordering and delivery processes, reducing manual errors and increasing efficiency. With real-time updates and automatic tracking, Thoughtful's technology can provide a seamless experience for customers, improving customer satisfaction and loyalty. Additionally, Thoughtful's solution integrates with popular delivery platforms, reducing the time and resources needed for manual updates and reconciliation. By automating the order-taking and delivery processes, restaurants can focus on delivering high-quality food and exceptional customer service. Overall, Thoughtful's automation technologies and smart bots offer a convenient, efficient, and reliable solution for automating order-taking and delivery processes.