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Use Case

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Order Taking

Smart bots offer numerous benefits for automating order-taking and delivery processes through platforms like Grub Hub and Uber Eats. Using Thoughtful's solution, restaurants can streamline their ordering and delivery processes, reducing manual errors and increasing efficiency. With real-time updates and automatic tracking, Thoughtful's technology can provide a seamless experience for customers, improving customer satisfaction and loyalty. Additionally, Thoughtful's solution integrates with popular delivery platforms, reducing the time and resources needed for manual updates and reconciliation. By automating the order-taking and delivery processes, restaurants can focus on delivering high-quality food and exceptional customer service. Overall, Thoughtful's automation technologies and smart bots offer a convenient, efficient, and reliable solution for automating order-taking and delivery processes.

Function:

Customer Service

Payment Processing

Order Management

Steps

  1. Customers can place their order through a website, mobile app, or phone. The bot can capture the customer's information and order details.
  2. The bot can then validate the order and check the availability of the items. It can also calculate the total cost and estimated delivery time.
  3. The bot can then process the payment and confirm the order details with the customer.
  4. The bot can then send the order details to the kitchen and keep track of the order status.
  5. Once the order is ready, the bot can dispatch the delivery to the nearest available delivery person.
  6. The bot can provide real-time updates on the delivery status, including estimated arrival time and location.
  7. The delivery person can confirm the delivery with the customer, and the bot can update the order status accordingly.
  8. The bot can prompt customers for feedback and reviews after the delivery, which can help improve the restaurant's service and reputation.

Popular Applications

Our services are not limited to these applications. This bot is available for any cloud based application.

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