Revenue Cycle Automation in Healthcare

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Do you wish important tasks like managing patient files, consolidating time sheets, processing claims, scheduling appointments and billing patients could be done faster and without errors? With robotic process automation (RPA), you can automate all of these complex processes to reduce overhead and improve the integrity of your operation.

What is RPA and where does it provide value in healthcare?

Robotic process automation (RPA) is a fancy term for “software robots” that can execute complex processes across all of your business software systems. How does this technology provide value in healthcare? Below are some examples where we've helped customers achieve huge outcomes and generate an outsized ROI.

Claims Management Automation

According to a study by Mordor Intelligence, over 90% of claim denials could be prevented if the systems were optimized by embracing automation technology. The good news is that Thoughtful's claims automation improves speed while curing the following related issues:

  • The failure to capture correct patient information
  • Duplication
  • Claims submitted to the wrong payer
  • Processing delays
  • Computation of incorrect benefits
  • Backlog buildup
  • Clerical error
  • Employee turnover

. . . and many other complexities involved with medical claims management.

Improved and Expedited Revenue Cycle

Thoughtful has partnered with leading healthcare providers to unlock a variety of strategic outcomes in revenue cycle operations, such as:

  • On-demand claims generation and processing
  • Increased accuracy and speed of month-end invoice reporting
  • Reduced manual inputs and review of patient responsibility
  • Automated reconciliation of zero-payments from customers
  • Expedited orphaned payment reconciliation

Does this sound like a lot? We recommend starting small with automation, pick processes that are high volume, mundane, and error prone. At Thoughtful, we’re ready to guide you through the automation journey - we offer free process walkthroughs and assessments.

Interested in learning more? Schedule a demo with us today: Thoughtful Demo


Navya Prabhushankar

Navya is a Customer Solutions Manager at Thoughtful, and is closer to our customers’ processes than anyone. Together with our automation team, Navya walks through our customers’ processes through every step and click, and ensures that no step or variable is missed on their path to a smooth, successful, and rapid automation.

Revenue cycle automation may be closer than you think

Thanks to our automation-as-a-service model, intelligent automation in revenue cycle management has never been easier. Bring us your longest, most complex processes, and we'll bring a crack-team to build a custom digital worker to automate the entire process for you, from start to finish. Download our whitepaper to learn more about how RPA can be used to automate revenue cycle management in healthcare.

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