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Eyecare

Cut costs and save time from the front office to the back

Your solution to streamlining manual processes, gain valuable insights into performance indicators, and ultimately maximizing revenue has never been clearer. RPA allows Thoughtful to automate functions within any eye care software, moving and managing data across RoutineVision like Patient Eligibility Verification, Insurance payments, claims filings, revenue posting and audits and compliance.

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automating processes in a checklist

Work just became less work.

EyeMed, EyeCare, Eyequest, Superior Vision, Davis Vision, March, Compulink - sound familiar? These are all systems we train our automation modules to operate in every day. No integrations are required; they work like human co-workers to move data from one system to another. Thoughtful can automate any online application and most desktop applications as well. It can create folders and update spreadsheets to log the results. It can even send emails, alert teams, or send slack notification for those patients found to be not eligible. The processes, applications and possibilities truly are endless.

use cases

These companies have
already seen the benefits of automation

Ally Pediatric

Ally Pediatric Accomplished a 90% Reduction in Their Invoice Processing Time

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Behavioral Health

Behavioral Health Works

Behavioral Health Works Reduced Overhead, Making Collections Faster and Cleaner

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Butterfly Effects

Butterfly Effects Experienced an Astounding 235% Return On Investment

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all case studies

Thoughtful is ready to automate your Eyecare processes.

PP

Charge or Payment Posting

Automating charge or payment posting can offer several benefits. Firstly, automation can increase operational efficiency by reducing the time and effort required to manually process charges or payments to patient accounts. By automating the process, the bot can quickly identify the relevant accounts to post the charges or payments, minimizing errors and speeding up the overall process. Secondly, automation can enhance the accuracy and consistency of financial records by using predefined criteria and rules for charge or payment posting. This can minimize discrepancies caused by manual processing and ensure accurate financial records. Lastly, automation can provide real-time visibility into the financial status of patient accounts, allowing for more effective revenue cycle management. Overall, automating charge or payment posting can save time and resources, while improving accuracy and consistency in financial operations.

behavioral health; healthcare; medical; physical therapy; eyecare; dental; revenue cycle management; all; epic; medez; meditech expanse; cerner; kareo; nextgen; qgenda

CP

Claims Processing

Automating Primary Claims Processing in an EHR has several advantages for healthcare providers, including improved accuracy and efficiency in claims processing. By automating this process, healthcare providers can reduce errors and increase productivity, allowing staff to focus on other essential tasks. Additionally, automated claims processing can help providers reduce the time it takes to receive reimbursement for services rendered, improving cash flow, and ultimately leading to better financial outcomes for the organization. Overall, implementing an automated Primary Claims Processing system can streamline operations, reduce administrative burdens, and ultimately improve patient care and products for the organization.

Claims processing is undergoing a seismic shift due to automation. For example, did you know that McKinsey predicts that by 2025, 25%of insurance and healthcare industry processes will be powered by artificial intelligence, revolutionizing how the industry operates?

Claims processing can help solve one of healthcare providers’ biggest challenges - denied claims. For example, one study found that nearly seven in 10 healthcare providers experienced a jump in denials in 2021.

It's important to note that the exact steps a bot might take can vary depending on the specific electronic prescribing and medication management software and the healthcare provider's workflows. Additionally, while the bot can perform many of the medication management tasks, some actions may require human intervention and oversight, especially in complex cases.

healthcare; behavioral health; dental; physical therapy; eyecare; insurance; insurance filing; revenue cycle management; claims filing; accupoint; advancedmd; cerner; clinicsource; eclinicalworks; epic; kareo; lumary; medez; meditech expanse; nextgen; qgenda; solutionreach; theralytics; waystar; webaba; webpt; wellsky personal care

Claims, Primary Claims, Secondary Claims, Primary and Secondary, Health Care, Health Payor, Insurance, Payor, RCM, Revenue Cycle Management

MC

Medical Coding

Working with Thoughtful can have several advantages when it comes to medical coding. Firstly, it can increase productivity and efficiency by reducing the time and effort required to manually assign medical codes to patient records. Automation can streamline the process by using machine learning algorithms to quickly identify and assign the correct medical codes based on the diagnosis and treatment information provided. Secondly, automation can improve accuracy and reduce errors by minimizing the potential for human error in the coding process. This can lead to better patient outcomes and fewer billing discrepancies. Finally, automation can keep up with the ever-changing medical coding landscape by automatically updating codes as new codes are introduced or old codes are retired. Overall, automating medical coding can help companies save time, reduce errors, and improve patient outcomes.

behavioral health; dental; eyecare; healthcare; medical; physical therapy; revenue cycle management; epic; cerner; clinicsource; eclinicalworks; kareo; meditech expanse; medez; qgenda; nextgen

pc

Patient Collections

Automating patient collections can bring several advantages to health companies. Firstly, it can improve patient satisfaction by providing convenient and flexible payment options, such as online bill pay or automatic payments. This can help reduce the financial stress and burden on patients and make the payment process more convenient and efficient. Secondly, automation can increase collection rates and reduce collection costs by streamlining the process and reducing the time and resources required for manual collection efforts. This can improve cash flow and revenue cycle management, ensuring that payments are collected in a timely and efficient manner. Overall, automating patient collections can help companies provide a better patient experience, while improving financial performance and reducing administrative costs.

behavioral health; eyecare; dental; healthcare; medical; physical therapy; revenue cycle management; credit collections; advancedmd; epic; nextgen; eclinicalworks; clinicsource; kareo; cerner; medez; meditech expanse

PE

Patient Eligibility Verification

Adopting an automated Patient Eligibility Verification system offered by a company such as Thoughtful has numerous benefits for healthcare organizations. The automation reduces the chances of manual errors, saving time and money, and provides real-time verification for quick and accurate determination of a patient's insurance coverage. Automation reduces administrative tasks for staff, allowing them to concentrate on delivering quality patient care. Furthermore, the technology used by Thoughtful offers up-to-date information on a patient's insurance status, reducing the risk of denied claims and enhancing revenue cycle management. In conclusion, automation of Patient Eligibility Verification improves accuracy, efficiency, and financial stability for healthcare organizations.

healthcare; behavioral health; dental; physical therapy; eyecare; medical; revenue cycle management; accupoint; advancedmd; cerner; clinicsource; eclinicalworks; epic; kareo; lumary; medez; meditech expanse; nextgen; qgenda; solutionreach; theralytics; waystar; webaba; webpt; wellsky personal care; fl medicaid; ga medicaid; ky medicaid; sc medicaid; pa medicaid; eyefinity

EyeCare, Compulink, EyeMed, HL7, Eligibility, Verification, Insurance, Authorization, Medicaid

PI

Patient Invoicing & Statements

At the end of each month, this bot generates and sends invoices for prior month and outstanding balance statements to each account.

healthcare; behavioral health; dental; physical therapy; eyecare; medical; accounts receivable; epic; cerner; webpt; nextgen; qgenda; solutionreach; eclinicalworks; kareo; wellsky personal care; meditech expanse; lumary; accupoint; webaba; clinicsource; advancedmd; medez; theralytics; waystar; fl medicaid; ga medicaid; ky medicaid; pa medicaid; sc medicaid; eyefinity

Medical Billing, Zero Pay, Zero Payment, Insurance Payments, Patient Responsibility, Invoices, Statements, Outstanding Balances

PR

Patient Responsibility Invoicing

After filtering to specific Criteria, this bot creates and emails bulk Patient Responsibility invoices.

legal,finance/accounting,all industries,medical billing,accounts receivable,revenue cycle management,epic,cerner,webpt,nextgen,qgenda,solutionreach,eclinicalworks,kareo,wellsky personal care,meditech expanse,lumary,accupoint,webaba,clinicsource,advancedmd,medez,theralytics

ABA, EHR, RCM, Invoicing, Patient Responsibility, Bulk Payments

PS

Patient Scheduling

Automating patient scheduling offers several advantages. Firstly, it enhances the patient experience by providing flexible scheduling options, such as online booking or appointment reminders. This helps to reduce wait times and streamline the scheduling process. Secondly, automation optimizes resource utilization, such as doctors and equipment, by scheduling appointments efficiently. This reduces idle time and improves the overall efficiency of the clinic or hospital. Lastly, automation ensures accurate and consistent scheduling by using predefined criteria and rules. This minimizes errors and ensures that appointments are scheduled correctly. In summary, automating patient scheduling can improve patient experience, optimize resource utilization, and reduce administrative costs.

behavioral health; eyecare; dental; healthcare; medical; physical therapy; revenue cycle management; epic; cerner; kareo; advancedmd; nextgen

PV

Pre-Visit Payment Collection

Automating pre-visit payment collection offers numerous advantages. Automating the billing process can reduce the number of unpaid patient accounts after service delivery, which improves the financial health of the organization. It also provides accurate and transparent cost estimates to patients, empowering them to make informed decisions about their healthcare. Automation streamlines insurance coverage and eligibility identification, and allows patients to conveniently make payments, thus increasing the efficiency of the billing process. Overall, automating pre-visit payment collection can result in better financial stability for the organization, improved patient experience, and decreased administrative costs.

behavioral health; dental; eyecare; healthcare; medical; physical therapy; revenue cycle management; epic; cerner; medez; meditech expanse; nextgen; kareo; clinicsource; eclinicalworks

These are just some of the systems our bots work with...

Eyefinity

Payspan

InstaMed

NVA

VSP Vision Care

Davis Vision

Superior Vision

Spectera

EyeQuest

EyeMed

EyeCare

Always Care

Compulink Advantage

And more! Search your application on our use cases page!

Learn how much Thoughtful's bots can impact your business.

An expert can help you understand the ROI and time-to-value we can offer.

Request Demo

Check out our blog

3 Powerful Ways to Automate Medical Billing

Medical billing is a highly competitive space, which means it’s vital to offer patients superior care — including efficient billing and payment processing — to other practices.

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Millions May Lose Coverage, Access & Benefits to Behavioral Health Services When PHE Ends

During the pandemic, millions of vulnerable Americans gained access to behavioral health services due to the expanded Medicaid program. In addition, states were prohibited from disenrolling people in Medicaid for the PHE period.

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The Expiration of Medicaid Eligibility Could Impact 18 Million People. RPA Can Help.

States were required to keep people enrolled in Medicaid throughout the pandemic due to a decision made by the HHS declaring COVID-19 as a Public Health Emergency (PHE). However, PHE is set to end on April 11, 2023.

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