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Case Study

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Outcome

Thoughtful has been delivering 235%+ ROI to a behavioral healthcare company.

Butterfly Effects

Challenge

A behavioral healthcare company reported a growing backlog of unsent invoices due to the repetitive nature of the process.

Approach

Two staff members who were responsible for invoicing spent all their time on repetitive clicks in an enterprise system instead of dialing for dollars to increase collections.

Result

Thoughtful designed a robotic worker to automate 45 clicks, covering three different applications. The worker employs an API call and sends a customer-facing email. Consequently, this company transitioned from two FTE working on sending invoices to 0.25 FTE sending invoices. The sections below discuss the primary value drivers assisting the company in increasing the bottom line.

Digital Workers Used

PR

Patient Responsibility Invoicing

After filtering to specific Criteria, this Digital Worker (DW) creates and emails bulk Patient Responsibility invoices.

Healthcare,Behavioral Health,Medical,Medical Billing,Accounts Receivable,Revenue Cycle Management,Central Reach,Epic,Cerner,WebPT,NextGen,QGenda,Solutionreach,eClinicalWorks,Kareo,WellSky Personal Care,Meditech Expanse,Lumary,AccuPoint,WebABA,ClinicSource,AdvancedMD,MedEZ,Theralytics

ABA, EHR, RCM, Invoicing, Patient Responsibility, Bulk Payments

I’ve been amazed at Thoughtful’s ability to deploy robotic workers that run my business processes while my staff focuses on other higher-value tasks. By reducing the time taken to complete the process by 90%, it has enabled us to direct our attention towards the bigger picture. Our team no longer spends more time than necessary on the minutiae of a repetitive process.

Kevin Silver

,

CFO

Butterfly Effects

Download Case Study

I’ve been amazed at Thoughtful’s ability to deploy robotic workers that run my business processes while my staff focuses on other higher-value tasks. By reducing the time taken to complete the process by 90%, it has enabled us to direct our attention towards the bigger picture. Our team no longer spends more time than necessary on the minutiae of a repetitive process.

Kevin Silver

,

CFO

Butterfly Effects

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Healthcare

Ally Pediatric

The digital worker cut down the time taken to attain the desired outcomes by roughly 90%.

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Eligibility

ChanceLight

Patient Medicaid eligibility validation time was reduced by 95%.

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Recruiting

Flux Resources

Our digital worker freed up recruiter’s time by 50% so they can focus on closing out hiring roles two times faster — we’ve regained 400 hours a month.

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