Outcome

Thoughtful has been delivering 235%+ ROI to a behavioral healthcare company.

Butterfly Effects

Challenge

A behavioral healthcare company reported a growing backlog of unsent invoices due to the repetitive nature of the process.

Approach

Two staff members who were responsible for invoicing spent all their time on repetitive clicks in an enterprise system instead of dialing for dollars to increase collections.

Result

Thoughtful designed a robotic worker to automate 45 clicks, covering three different applications. The worker employs an API call and sends a customer-facing email. Consequently, this company transitioned from two FTE working on sending invoices to 0.25 FTE sending invoices. The sections below discuss the primary value drivers assisting the company in increasing the bottom line.

Digital Workers Used

I’ve been amazed at Thoughtful’s ability to deploy robotic workers that run my business processes while my staff focuses on other higher-value tasks. By reducing the time taken to complete the process by 90%, it has enabled us to direct our attention towards the bigger picture. Our team no longer spends more time than necessary on the minutiae of a repetitive process.

Kevin Silver

,

CFO

Butterfly Effects

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I’ve been amazed at Thoughtful’s ability to deploy robotic workers that run my business processes while my staff focuses on other higher-value tasks. By reducing the time taken to complete the process by 90%, it has enabled us to direct our attention towards the bigger picture. Our team no longer spends more time than necessary on the minutiae of a repetitive process.

Kevin Silver

,

CFO

Butterfly Effects

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