Outcome

Thoughtful is delivering 235%+ ROI to a behavioral healthcare company

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Challenge

A behavioral healthcare company had a growing backlog of invoices not getting out to customers due to the repetitive nature of the process.

Approach

Two people were responsible for invoicing and were spending all of their time on repetitive clicks in an enterprise system versus dialing for dollars to increase collections.

Result

Thoughtful designed a robotic worker that automated 45 clicks in the process. The automation covers three different applications, utilizes an API call, and sends a customer-facing email. This company went from two FTE working on sending invoices to 0.25 FTE sending invoices. Below you can see the primary value drivers that are helping the company increase their bottom line.

Digital Workers Used

Not only has it reduced the time to complete the process by 90%, but it has also allowed us to focus on the bigger picture rather that the minutiae of a repetitive process.

Kevin Silver

,

CFO

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Not only has it reduced the time to complete the process by 90%, but it has also allowed us to focus on the bigger picture rather that the minutiae of a repetitive process.

Kevin Silver

,

CFO

Butterfly Effects

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