For any denied claims, our Collections and Payment Posting automation can identify the zero pay and the corresponding reason for denial, and pull required documentation from your EHR or PM to update the claim and resubmit. If the denial requires human intervention, such as a phone call or signature, the bot can immediately notify the appropriate manager to ensure the claim is resubmitted the same day. This drastically reduces the workload in denial handling.
After the primary payment has been applied to the claim in the EHR, our Collections and Payment Posting automation identifies the patient’s responsibility and the outstanding balance to be billed. It collects the primary EOB from the payor portal and attaches a cover sheet if needed before sending the patient responsibility invoice directly to the patient. It can proactively monitor for the receipt of the payment and update the claim accordingly. We can also send follow-ups to the patient to ensure timely collections.
Our Collections and Payment Posting product automates the payment posting process, eliminating errors and reducing the workload. It can log in to all payor portals, pull all remit data even if it resides on individual EOBs, and post the payments directly within your EHR. Automating payment posting means the payments will be applied perfectly, without error, every single time. This can drastically reduce the workload involved with understanding reconciliation errors and correcting preventable mistakes.
Collect more money, faster.
Higher capacity, less headcount.
Acquire and retain more patients.
Our AI-powered automation fleet is flexible, scalable, and configurable.