Our Method

Proven methods for undeniable results

Thoughtful brings decades of experience in RCM best practices, process design, and cutting-edge software engineering to deliver an enterprise-grade implementation experience. This level of support is not found in any other point solution and sets the bar for best-in-class.

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Strategy & Definition

Targeted insights
for greater outcomes

We comprehensively examine your current process, team, and intended outcomes. We then craft a unique implementation strategy tailored to your specific use cases, creating a targeted transformation for your business's automation priorities.

  • Define: Operational outcomes and use case roadmap
  • Prioritize: Target the highest impact automation opportunities
  • Develop: ROI analysis and implementation plan

Discover & Define

Built to deliver measurable results

During the design and delivery phase, we engage in rapid ideation and iteration to develop a scalable architecture and fine-tune the process flow that best suits your business. We construct modules and assign them to workflows, to solve your most crucial operational challenges first.

  • Roadmap: Create a Master Automation Plan (MAP) for each module
  • Develop: Modules and features based on priority matrix
  • Deploy: End-to-End Revenue Cycle Automation

Acceptance & Integration

Outcomes that
surpass expectations

Our efficient implementation team ensures a rapid and collaborative process, guaranteeing thorough testing, training, and flawless execution of your automations. Once activated, your modules will promptly start delivering value from day one.

  • Testing: Hypercare and quality assurance for your implementation
  • Support: Dedicated support team 24/7/365
  • Optimize: Your modules get smarter over time

Strategy & Definition

Targeted insights
for greater outcomes

We comprehensively examine your current process, team, and intended outcomes. We then craft a unique implementation strategy tailored to your specific use cases, creating a targeted transformation for your business's automation priorities.

  • Define: Operational outcomes and use case roadmap.
  • Allocate: RCA Module credits across departments.
  • Develop: ROI analysis and implementation plan.

Discover & Define

Built to deliver measurable results

During the design and delivery phase, we engage in rapid ideation and iteration to develop a scalable architecture and fine-tune the process flow that best suits your business. We construct RCA Modules and assign them to workflows, to solve your most crucial operational challenges first.

  • Roadmap: Create a Master Automation Plan (MAP) for each module
  • Develop: RCA Modules and features based on priority matrix
  • Deploy: End-to-End Revenue Cycle Automation

Acceptance & Integration

Outcomes that
surpass expectations

Our efficient implementation team ensures a rapid and collaborative process, guaranteeing thorough testing, training, and flawless execution of your automations. Once activated, you’ll observe your RCA Modules promptly start delivering value from day one.

  • Testing: Hypercare and quality assurance for your RCA solutions
  • Support: Dedicated support team 24/7/365
  • Manage: Thoughtful manages code and optimizes your RCA solution

Optimize & Monitor

Monitor support for maximum up-time

Our proprietary platform Empower actively monitors your AI Workers efficiency and uptime 24/7/365. We then optimize for new edge cases to ensure they consistently surpass their task loads with unwavering reliability. You're now set up to scale across additional departments and functions.

  • Proactive monitoring and issue resolution.
  • Prioritized support and staff training.
  • Manage worker expansion and edge case exceptions.

Enterprise Ready

Seamless Integration

Seamlessly integrating with your existing infrastructure, we ensure optimal performance with a keen focus on patient outcomes and operational excellence.

Maximum Security and Compliance

Thoughtful is dedicated to compliance and security, offering full transparency and access to certifications, documentation, and high-level details on our strict control adherence.

These companies have already seen the benefits of automation...

"I’ve been amazed at Thoughtful’s ability to deploy automation modules that run my business processes while my staff focuses on other higher-value tasks. By reducing the time taken to complete the process by 90%, it has enabled us to direct our attention towards the bigger picture. Our team no longer spends more time than necessary on the minutiae of a repetitive process."

"Thoughtful has enabled us to direct our attention towards the bigger picture. Our team no longer spends more time than necessary on repetitive processes."

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Kevin Silver, CFO

235%

return on investment

90%

reduction in invoice processing time

"Thoughtful introduced a solution that eliminated a glaring gap in our billing workflow. An automation module is now part of our accounting team, performing this vital role more efficiently and at a fraction of the cost of paying a full salary to an actual employee."

"Thoughtful introduced a solution that eliminated a glaring gap in our billing workflow. An automation module is now performing this vital role more efficiently and at a fraction of the cost of paying a full salary to an actual employee."

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Zach Leonard, Founder

30%

reduction in costs

100%

automated billing

"Using automation modules significantly reduced our efforts, allowing us to optimize productivity in other core areas. Our modules continue to save us time and money in multiple ways. We couldn’t be happier with the services rendered by the Thoughtful team and their ongoing support."

"Automation modules are significantly reducing our efforts, allowing us to optimize productivity in other core areas. We couldn’t be happier with the services rendered by the Thoughtful team and their ongoing support."

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Brittany Turner, Director of Compliance and Systems

95%

faster than human team

100s

applications processed per day

Achieving Guaranteed Outcomes and ROI

Join leading healthcare providers and:

  • Collect more money, faster
  • Higher capacity, less headcount
  • Acquire and retain more patients

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