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Solve all your customer service inquires and reduce wait times by automating with RPA

By automating repetitive, manual tasks, RPA can improve efficiency and productivity, freeing up employees to focus on more valuable, higher-level tasks. RPA can also help reduce errors and improve accuracy, as it follows predetermined rules and does not make mistakes like humans can. Additionally, RPA can help improve the customer experience by enabling faster turnaround times and more consistent service. It can also help reduce costs by automating labor-intensive processes. Overall, RPA can help the government and the public sector streamline operations, improve service delivery, and increase efficiency.

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automating processes in a checklist

Work just became less work.

How about data entry, document processing, and customer service to start? RPA can automatically enter data into government databases and systems, improving accuracy and efficiency. Secondly, automating the processing of documents such as invoices, contracts, and benefits applications save time and money. This can help reduce the time and effort required to process these documents manually. Lastly, frequently asked questions and other routine inquiries allow government employees to focus on more complex issues. This can improve the customer experience and reduce wait times for service.

use cases

These companies have
already seen the benefits of automation


Ally Pediatric

Ally Pediatric Accomplished a 90% Reduction in Their Invoice Processing Time



Keplr Vision

Keplr Vision Experiences an Impressive 95% Reduction in Processing Time



MB2 Dental

MB2 Dental Innovates with Bots and Saves 80 Hours Per Month by Automating


all case studies

Thoughtful is ready to automate your Government processes.


Medicaid Eligibility Verification

Verifying Medicaid eligibility can be tedious, costly and error prone. It doesn’t have to be. For mission-driven healthcare organizations, every minute and dollar saved in the back office is a minute and dollar that can instead go towards providing excellent patient care.

Regularly checking Medicaid eligibility, especially for healthcare organizations with a large population of recurring patients, is one of many administrative tasks that keep providers away from their mission-oriented work – caring for patients. The good news: this tedious process no longer requires a human brain to perform. Our bots can be trained to log into any website and any EHR or CRM to identify patients that require an eligibility check, subsequently perform that eligibility check within the State’s Medicaid portals, and then make the corresponding updates in the system of record.

Looking at labor costs alone, hiring a claims analyst to perform this task could cost as much $2.50 per record*. For a bot performing the exact same task, it could cost you less than a dollar per record, and it will be processed in a fraction of the time. And that labor cost isn’t including the high cost of turnover in this industry and the associated productivity dip as new hires are onboarded and trained. A bot only needs to be trained once, and can handle a near infinite workload without ever needing to take a weekend or even a break. Humans are also, well, human. Mistakes in processing claims can be a huge hit to your organization at a time when efficiency is everything. Bot a bot will do exactly what it is trained to do with perfect accuracy - it doesn’t even know how to deviate.

The labor market is tightening across all industries, and the healthcare industry is of course not immune. With the pandemic, national nursing shortage, and more, budgets are tightening to ensure that the top priority – patient care – doesn’t fall victim to the economic dips. On top of that, the federal Public Health Emergency is on it’s way out in 2023, including continuous coverage. To ensure patients continue to receive the care they need, there will be a huge bolus of work to check and recheck their Medicaid eligibility. Now is the time to invest in tools that will help your team improve the efficiency of back office operations, freeing up your team to focus on patient-facing engagement.

Automating your eligibility verification processes with Thoughtful is quick and easy; no technical experience required. You walk us through your unique requirements, and we’ll build a fully custom bot that will start delivering real value within 6-8 weeks. With just a small lift from your team, you’ll start seeing massive cost savings, up to a 10-fold improvement in OpEx, virtually perfect output, and a happier human workforce. Let us do the heavy lifting so you can continue to focus on delivering exceptional patient care.

healthcare, behavioral health, dental, physical therapy,medical,insurance,medical billing,accounts receivable,revenue cycle management,patient intake,patient appointments,eligibility verification,centralreach,epic,cerner,webpt,nextgen,qgenda,solutionreach,eclinicalworks,kareo,wellsky personal care,meditech expanse,lumary,accupoint,webaba,clinicsource,advancedmd,medez,theralytics,fl medicaid,ga medicaid,ky medicaid,pa medicaid,sc medicaid

ABA, EHR, RCM, Invoicing, Patient Eligibility, Medicaid


Time Sheet Entry

The bot gets time sheets from time tracking system, verifies overtime, time-off and enters into Accounting/ERP system.

finance/accounting,all industries,accounts payable,payroll,,crunch accounting,financepal,freshbooks,infor,microsoft dynamics gp,netsuite,profitbooks,quickbooks,sage intacct,sap,xero,zarmoney,zoho books

Time Sheets, Time Entry, Time Tracking


Vendor W9 Tracking

This Bot manages the collection, receipt and documentation of Vendor W9 forms.

real estate,property management,yardi voyager,yardi breeze,mri software,appfolio,buildium,onsite,entrata,resman,realpage one-site,rent manager


These are just some of the systems our bots work with...


KY Medicaid

PA Medicaid

SC Medicaid

GA Medicaid

FL Medicaid





And more! Search your application on our use cases page!

Our bots are better, faster, smarter.

Our FREE process evaluation is your first step toward automation.

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Check out our blog

5 Real-World RPA Examples That Save Time and Money

The great thing about RPA is that it has the potential to streamline any number of processes at a company. This could mean fintech outsourcing, inventory and data management, or practically anything else where tasks are being repeated over and over again.



Healthy People 2030: The Government's Data-Driven Initiative to Improve Health in the United States

Released on August 18, 2020, by the U.S. Department of Health and Human Services — Healthy People 2030 sets the federal plan for the nation's health and provides a model for promoting health and well-being at every level (state and local).



How Automation Helps The Public Sector Get Out of Crisis

Make no mistake, the public sector is in crisis and is in serious need of technological disruption. This means automating decades-old business processes with robotic process automation (RPA), Optical Character Recognition (OCR), and smart bots.


Human Resources

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