Get Thoughtful+ Insights

Automation news, RPA best practices, and time and money-saving tips, straight to your inbox.

Government

Solve all your customer service inquires and reduce wait times by automating with RPA

By automating repetitive, manual tasks, RPA can improve efficiency and productivity, freeing up employees to focus on more valuable, higher-level tasks. RPA can also help reduce errors and improve accuracy, as it follows predetermined rules and does not make mistakes like humans can. Additionally, RPA can help improve the customer experience by enabling faster turnaround times and more consistent service. It can also help reduce costs by automating labor-intensive processes. Overall, RPA can help the government and the public sector streamline operations, improve service delivery, and increase efficiency.

Get a Demo

automating processes in a checklist

Work just became less work.

How about data entry, document processing, and customer service to start? RPA can automatically enter data into government databases and systems, improving accuracy and efficiency. Secondly, automating the processing of documents such as invoices, contracts, and benefits applications save time and money. This can help reduce the time and effort required to process these documents manually. Lastly, frequently asked questions and other routine inquiries allow government employees to focus on more complex issues. This can improve the customer experience and reduce wait times for service.

use cases

These companies have
already seen the benefits of automation

Healthcare

Ally Pediatric

Ally Pediatric Accomplished a 90% Reduction in Their Invoice Processing Time

view

Healthcare

Butterfly Effects

Butterfly Effects Experienced an Astounding 235% Return On Investment

view

Recruiting

Flux Resources

Flux Resources Freed Up 400 Hours Using the Advantages of Process Automation

view

all case studies

Thoughtful is ready to automate your Government processes.

ER

Emergency Response

Automating public safety and emergency response with Thoughtful can bring a range of advantages to a government agency or organization. The software can streamline the process of managing emergency responses, reducing the need for manual data entry and minimizing the risk of errors. It can also help track emergency calls, incidents, and response teams, making it easier to identify trends and make data-driven decisions. Additionally, by automating the process of public safety and emergency response, Thoughtful can help organizations to become more efficient and organized, making it easier to find and retrieve emergency information when needed. With Thoughtful, organizations can securely share emergency data with other providers and efficiently comply with regulations such as HIPAA and other welfare regulations. The software can also help organizations to automate the process of dispatching emergency response teams and managing emergency protocols, reducing response times and improving the overall effectiveness of emergency management.

government; public safety; gmail; microsoft outlook

EM

Energy Management

Automating energy management and optimization with Thoughtful can bring a range of advantages to a building, facility, or industrial organization. The software can streamline the process of monitoring and managing energy consumption, reducing the need for manual data entry and minimizing the risk of errors. It can also help track energy usage, monitor energy performance, and manage energy systems, making it easier to identify trends and make data-driven decisions. Additionally, by automating the energy management and optimization process, Thoughtful can help organizations become more efficient and organized, making it easier to find and retrieve energy information when needed. With Thoughtful, organizations can also optimize their operations by using real-time data to plan and schedule tasks, improve efficiency, and reduce costs. The software can also help organizations to ensure compliance with industry standards, improve energy collaboration and communication, and help to improve the energy efficiency and sustainability of the operations.

manufacturing; real estate; government; operational efficiency; any cloud software

EM

Environmental Monitoring

Automating Environmental monitoring with Thoughtful can bring a range of advantages to a government agency, organization, or company. The software can streamline the process of monitoring and managing environmental data, reducing the need for manual data entry and minimizing the risk of errors. It can also help track ecological parameters such as air and water quality, temperature, and weather conditions, making it easier to identify trends and make data-driven decisions. Additionally, by automating the environmental monitoring process, Thoughtful can help organizations become more efficient and organized, making it easier to find and retrieve environmental information when needed. With Thoughtful, organizations can also securely share ecological data with other providers and efficiently comply with regulations, such as environmental laws and industry standards. The software can also help organizations automate environmental reporting, compliance, and incident management, reducing administrative burdens and ensuring compliance with regulations.

government; productivity; public safety;

LP

Loss Prevention

Automating Loss prevention and security with Thoughtful can bring a range of advantages to a retail or manufacturing business. The software can help to detect and prevent fraud and security breaches by using advanced algorithms and machine learning techniques. It can monitor transactions, access logs, and other data to identify suspicious activities and potential threats. Additionally, Thoughtful can help to improve overall security by automating tasks such as access control, surveillance, and incident response. By automating these processes, Thoughtful can help businesses to become more efficient and organized, making it easier to find and retrieve information when needed and make data-driven decisions. With Thoughtful, businesses can also optimize their operations by using real-time data to plan and schedule tasks, improve efficiency, and reduce costs. Furthermore, it can also help to comply with regulatory compliance and industry standards, such as PCI DSS, HIPAA, and others.

accounting finance; retail; government; records management; account management; banking; all; any cloud software; sap

ME

Medicaid Eligibility Verification

Verifying Medicaid eligibility can be tedious, costly and error prone. It doesn’t have to be. For mission-driven healthcare organizations, every minute and dollar saved in the back office is a minute and dollar that can instead go towards providing excellent patient care.

Regularly checking Medicaid eligibility, especially for healthcare organizations with a large population of recurring patients, is one of many administrative tasks that keep providers away from their mission-oriented work – caring for patients. The good news: this tedious process no longer requires a human brain to perform. Our bots can be trained to log into any website and any EHR or CRM to identify patients that require an eligibility check, subsequently perform that eligibility check within the State’s Medicaid portals, and then make the corresponding updates in the system of record.

Looking at labor costs alone, hiring a claims analyst to perform this task could cost as much $2.50 per record*. For a bot performing the exact same task, it could cost you less than a dollar per record, and it will be processed in a fraction of the time. And that labor cost isn’t including the high cost of turnover in this industry and the associated productivity dip as new hires are onboarded and trained. A bot only needs to be trained once, and can handle a near infinite workload without ever needing to take a weekend or even a break. Humans are also, well, human. Mistakes in processing claims can be a huge hit to your organization at a time when efficiency is everything. Bot a bot will do exactly what it is trained to do with perfect accuracy - it doesn’t even know how to deviate.

The labor market is tightening across all industries, and the healthcare industry is of course not immune. With the pandemic, national nursing shortage, and more, budgets are tightening to ensure that the top priority – patient care – doesn’t fall victim to the economic dips. On top of that, the federal Public Health Emergency is on it’s way out in 2023, including continuous coverage. To ensure patients continue to receive the care they need, there will be a huge bolus of work to check and recheck their Medicaid eligibility. Now is the time to invest in tools that will help your team improve the efficiency of back office operations, freeing up your team to focus on patient-facing engagement.

Automating your eligibility verification processes with Thoughtful is quick and easy; no technical experience required. You walk us through your unique requirements, and we’ll build a fully custom bot that will start delivering real value within 6-8 weeks. With just a small lift from your team, you’ll start seeing massive cost savings, up to a 10-fold improvement in OpEx, virtually perfect output, and a happier human workforce. Let us do the heavy lifting so you can continue to focus on delivering exceptional patient care.

healthcare; behavioral health; dental; physical therapy; government; accounts receivable; centralreach; epic; cerner; webpt; nextgen; qgenda; solutionreach; eclinicalworks; kareo; wellsky personal care; meditech expanse; lumary; accupoint; webaba; clinicsource; advancedmd; medez; theralytics; sc medicaid; pa medicaid; fl medicaid; ga medicaid; ky medicaid; eyefinity

ABA, EHR, RCM, Invoicing, Patient Eligibility, Medicaid

SS

Social Services

Automating Social services and welfare benefits administration with Thoughtful can bring a range of advantages to a government agency or non-profit organization. The software can help to streamline the process of managing social services and welfare benefits, to reduce the need for manual data entry, and minimize the risk of errors. It can also help track client information, case history, and benefits, making it easier to identify trends and make data-driven decisions. Additionally, by automating the social services and welfare benefits administration process, Thoughtful can help organizations become more efficient and organized, making it easier to find and retrieve client information when needed. With Thoughtful, organizations can securely share client data with other providers and efficiently comply with regulations such as HIPAA and other welfare regulations. The software can also help organizations to automate the process of a benefits application, verification, and disbursement, reducing the administrative burden and increasing the reach of the services to more people in need.

behavioral health; healthcare; government; record keeping; records management; case management;

TC

Tax Collection and Compliance

Automating Tax collection and compliance with Thoughtful can bring a range of advantages to a government agency or organization. The software can help streamline the collection process and ensure compliance with tax laws and regulations. It can automate tax return filing, reporting, and payment processing tasks, reducing the need for manual data entry and minimizing the risk of errors. It can also help track taxpayer information, making it easier to identify trends and make data-driven decisions. Additionally, by automating the tax collection and compliance process, Thoughtful can help organizations become more efficient and organized, making it easier to find and retrieve taxpayer information when needed. With Thoughtful, organizations can also easily comply with regulations, such as tax laws and other financial compliance. The software can also help organizations to automate the process of tax assessments, refunds, and audits, reducing the administrative burden and increasing the accuracy of the tax collection process.

accounting finance; government; sales; retail; record keeping; records management; account management; accounts receivable; auditing; banking; all online banking; profitbooks; adp

TS

Time Sheet Entry

The bot gets time sheets from time tracking system, verifies overtime, time-off and enters into Accounting/ERP system.

accounting finance; all industries; government; restaurant; accounts payable; bill.com; crunch accounting; financepal; freshbooks; infor; microsoft dynamics gp; netsuite; profitbooks; quickbooks; sage intacct; sap; xero; zarmoney; zoho books

Time Sheets, Time Entry, Time Tracking

TM

Traffic Management

Automating traffic management with Thoughtful can bring a range of advantages to a government agency, organization, or company. The software can streamline the process of managing and monitoring traffic, reducing the need for manual data entry and minimizing the risk of errors. It can also help track traffic flow, incidents, and signals, making it easier to identify trends and make data-driven decisions. Additionally, by automating the process of traffic management, Thoughtful can help organizations to become more efficient and organized, making it easier to find and retrieve traffic information when needed. With Thoughtful, organizations can securely share traffic data with other providers and efficiently comply with regulations, such as transportation laws and industry standards. The software can also help organizations automate traffic incident management, reduce traffic congestion, improve safety, and provide real-time traffic information to the public.

government; public safety;

These are just some of the systems our bots work with...

Service Now

Workday

KY Medicaid

PA Medicaid

SC Medicaid

GA Medicaid

FL Medicaid

PDF

Gmail

SAP

QuickBooks

And more! Search your application on our use cases page!

Learn how much Thoughtful's bots can impact your business.

An expert can help you understand the ROI and time-to-value we can offer.

Get a Demo

Check out our blog

5 Real-World RPA Examples That Save Time and Money

The great thing about RPA is that it has the potential to streamline any number of processes at a company. This could mean fintech outsourcing, inventory and data management, or practically anything else where tasks are being repeated over and over again.

view

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Healthy People 2030: The Government's Data-Driven Initiative to Improve Health in the United States

Released on August 18, 2020, by the U.S. Department of Health and Human Services — Healthy People 2030 sets the federal plan for the nation's health and provides a model for promoting health and well-being at every level (state and local).

view

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

How Automation Helps The Public Sector Get Out of Crisis

Make no mistake, the public sector is in crisis and is in serious need of technological disruption. This means automating decades-old business processes with robotic process automation (RPA), Optical Character Recognition (OCR), and smart bots.

view

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

No items found.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.