Partnering with Us
Partner with Thoughtful to accelerate
growth and reduce costs with
AI-powered process automation.
Your Thoughtful Journey
Our proven implementation process delivers quick, measurable results.
Discovery
Together, we align on the problems you’re hoping to solve with automation. We’ll craft an implementation plan unique to your business and use cases.
Define target outcomes
Use case roadmap
ROI analysis
Process Assessment and Scoping
Our goal is to drive measurable results, fast. We design and configure our smart bots to execute your businesses unique use cases.
Bot design and requirements document
Pricing & contracting
Implementation timeline
Implementation
Our implementation team drives a swift and collaborative implementation process. We partner with your team to get your smart bots delivering value in short order.
Bot development and configuration
Acceptance testing
Deployment and training
Monitor and Scale
The Thoughtful platform is proactively monitoring your smart bots 24/7/365. We continuously optimize for new edge cases to ensure they’re consistently and reliably crushing their task load.
Proactive monitoring
Dedicated customer success
Industry standard SLA and uptime
Plans & Packages
We’ll meet you where you’re at.
Low risk. High impact.
Discovery
We assess your organization. You’ll be provided with ROI analysis, bot designs, and direction on which use cases will deliver the most value.
Pilot
See your first bot in action, fast! Get a small use case deployed and producing results in under 60 days. See the results to gain confidence in your automation strategy.
Implementation
The most impactful way drive business outcomes with automation. Partner with Thoughtful to deploy one or multiple use cases delivering significant cost savings, efficiencies, and business continuity.
Fully managed deployment
24/7/365 Support
Secure management platform
Priced annually based on complexity
Most Popular
Powerful features included with all implementations
Design Features
Supports automations in any cloud application
Supports automations in any on-prem applications
Process optimization and re-engineering
Outcome and value milestone alignment
Custom performance reporting
Personalized exception handling
ROI assessment
Design updates as your bot learns about new edge cases
Unlimited scalability as volumes fluctuate
Build and Deploy Features
Dedicated design engineer
Dedicated Customer Experience manager
Dedicated implementation engineer to manage your implementation
Dedicated automation engineering team to build, test, train and deploy each bot
Predetermined delivery window guarantee
Dedicated support engineer to handle edge cases, bugs, feedback, etc.
Digital Workforce Management
Unlimited access to Empower, our bot workforce management platform
End-user training for Empower
Parallel bot executions to support fluctuating volumes
Record-level reporting on each run
Value reporting
Flexible and custom bot run scheduled
Ad hoc runs available per bot
Dynamic inputs available for each bot execution
Customized exception handling and actionable reporting
Digital Worker Learning and Optimization
Dedicated support team
24/7 proactive performance monitoring
Industry-leading guaranteed service uptime of 99.5% (SLA)
Average response time to support inquiries and bug fixes: <12h
Continuous monitoring and performance optimization
Account Management
Expansion prioritization
Weekly status updates
Quarterly business reviews and value reporting
On-site support available as needed
Learn how much Thoughtful's bots can impact your business.