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Zero Pays

Once claims are identified as Zero Pays, the Digital Worker (DW) will find the EOB, navigate to the patient record in the EMR system and update the patient record according to the mapping rules.

Industry:

Insurance

Healthcare

Revenue Cycle Management

Behavioral Health

Function:

Medical Billing

Insurance Claims Filing

Steps

  1. Get list of zero payments.
  2. Login to Insurance Website and locate EOB.
  3. Get reason codes and any other necessary information.
  4. Go to EMR application and navigate to claim/ledger.
  5. Update claim/ledger with any adjustments and Patient Responsibility.
  6. Correct any codes or charges where applicable.
  7. Send Patient statement if applicable.
  8. Re-file claim if applicable.

Benefits

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