Outcome

The time to validate patient Medicaid eligibility verification was reduced by 95%

ChanceLight

Challenge

ChanceLight™ a Behavioral Health Company located in Nashville, TN. was manually verifying Medicaid eligibility for hundreds of patients across multiple states and agencies and a solution needed to be found to free up man hours and speed up claims processing.

Approach

Thoughtful helped conduct an audit across multiple state agencies accounting for updated policy changes and eligibility requirements.

Result

Thoughtful assigned the task of validating claims to a digital worker. Hundreds of clients, across multiple states were processed simultaneously, significantly reducing the time it took to process a claim and issue a benefit check.

Digital Workers Used

Using a digital worker reduced our efforts to identify policy changes, allowing us to increase productivity. We save time and money in multiple ways and couldn’t be happier with Thoughtful and their ongoing support.

Brittany Turner

,

Administrator

ChanceLight

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Using a digital worker reduced our efforts to identify policy changes, allowing us to increase productivity. We save time and money in multiple ways and couldn’t be happier with Thoughtful and their ongoing support.

Brittany Turner

,

Administrator

ChanceLight

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