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Case Study

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Outcome

Patient Medicaid eligibility validation time was reduced by 95%.

ChanceLight

Challenge

ChanceLight™, a Behavioral Health Company located in Nashville, TN, would spend hours of manpower on manual verification of Medicaid eligibility for hundreds of patients across multiple states and agencies. The company needed a solution to save time by speeding up claims.

Approach

Thoughtful helped conduct an audit across multiple state agencies to account for any updates or changes to policies and eligibility requirements.

Result

Thoughtful designated a digital worker to accomplish the task of validating Medicaid eligibility. Applications of hundreds of clients across multiple states were processed simultaneously, significantly reducing the time it took to process a claim and issue a benefit check.

Digital Workers Used

ME

Medicaid Eligibility Verification

This Digital Worker (DW) conducts Medicaid eligibility verification for each predefined segment.

Healthcare,Behavioral Health,Medical,Insurance,Medical Billing,Accounts Receivable,Revenue Cycle Management,Patient Intake,Patient Appointments,Central Reach,Epic,Cerner,WebPT,NextGen,QGenda,Solutionreach,eClinicalWorks,Kareo,WellSky Personal Care,Meditech Expanse,Lumary,AccuPoint,WebABA,ClinicSource,AdvancedMD,MedEZ,Theralytics,FL Medicaid,GA Medicaid,KY Medicaid,PA Medicaid,SC Medicaid

ABA, EHR, RCM, Invoicing, Patient Eligibility, Medicaid

Using a digital worker to verify Medicaid Eligibility in line with policy changes significantly reduced our efforts, allowing us to optimize productivity in other core areas. Overall, this digital worker continues to save us time and money in multiple ways. We couldn’t be happier with the services rendered by the Thoughtful team and their ongoing support.

Brittany Turner

,

Administrator

ChanceLight

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Using a digital worker to verify Medicaid Eligibility in line with policy changes significantly reduced our efforts, allowing us to optimize productivity in other core areas. Overall, this digital worker continues to save us time and money in multiple ways. We couldn’t be happier with the services rendered by the Thoughtful team and their ongoing support.

Brittany Turner

,

Administrator

ChanceLight

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Revenue Cycle

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Thoughtful has been delivering 235%+ ROI to a behavioral healthcare company.

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Recruiting

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Our digital worker freed up recruiter’s time by 50% so they can focus on closing out hiring roles two times faster — we’ve regained 400 hours a month.

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