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Save Millions Automating CentralReach and Your Medical Practice With Our Bots

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What processes can we automate in CentralReach?

EMR automation is just the start — Thoughtful can automate any task within the Central Reach software. By task, we mean the same steps that a human takes to complete scheduling, appointments, billing, authorization, collections, analytics, reporting, and the list goes on. No matter how short or how long the task. Anything a human can do, our bots can dot it 80% faster and without error.

Charge coding

Claims Auditing

Claims Scrubbing

Denial Handling

Note review

Onboarding

Payment Posting

Prior authorization

credentialing

scheduling

Registration

Revenue Reporting

Secondary Claims

Training and compliance

What processes can we automate in CentralReach?

EMR automation is just the start — Thoughtful can automate any task within the Central Reach software. By task, we mean the same steps that a human takes to complete scheduling, appointments, billing, authorization, collections, analytics, reporting, and the list goes on. No matter how short or how long the task. Anything a human can do, our bots can dot it 80% faster and without error.

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PP

Charge or Payment Posting

Automation can increase operational efficiency by reducing the time and effort required to manually process charges or payments to patient accounts.

MC

Medical Coding

Automation can streamline the process by using machine learning algorithms to quickly identify and assign the correct medical codes based on the diagnosis and treatment information provided.

CD

Claims Denials

Automation can streamline the process by quickly identifying errors or discrepancies in claims and generating denial letters, reducing the workload for staff.

ZP

Zero Pays

Find the EOB and update patient record in the EMR system according to the mapping rules.

SC

Secondary Claims Filing

This bot can login into any EHR software and file Secondary insurance claims.

PC

Primary Claims Filing

Reduce delays and improve the efficiency of the insurance claims process.

RZ

Reconcile Zero Payments

At the end of each month, this bot reconciles Payments and Zero Pays.

PC

Provider Credentialing

When a new physician, nurse practitioner, or another healthcare provider is hired, this bot moves them through the entire medical credentialing process.

PR

Patient Responsibility Invoicing

After filtering to specific Criteria, this bot creates and emails bulk Patient Responsibility invoices.

PI

Patient Invoicing & Statements

At the end of each month, this bot generates and sends invoices for prior month and outstanding balance statements to each account.

PE

Patient Eligibility Verification

Verify insurance eligibility across all carriers for all appointments 3 days out.

ME

Medicaid Eligibility Verification

Conduct Medicaid eligibility verification for your patient population.

IP

Insurance Payments

Once claims are identified as Paid, the bot will find the EOB/EOP, navigate to the patient record in the EMR system and update the patient ledger.

CP

Claims Processing

File any claims that were unable to be filed through your EHR system.

AP

Application of Patient Responsibility

After Primary and Secondary insurances have been paid, this bot applies any applicable Patient Responsibility.

AS

Activity Statement Audits

Audit activity statements to make sure they are fully complete and uniform.

  • Appointment scheduling
  • Insurance verification
  • Billing and invoicing
  • Claim submission
  • Report generation
  • Appointment scheduling
  • Insurance verification
  • Billing and invoicing
  • Claim submission
  • Report generation

What other process automations can I do?

Thoughtful can automate any online application and most desktop applications as well. For example, let's say you want a printout of the Benefits Summary when our Patient Eligibility Bot is doing its job. We can have it save the Benefits Summary as a PDF to Sharepoint, Google or any other secure file sharing application you choose. It can create folders and update spreadsheets to log the results. It can even send emails, teams, or slack notification for those patients found to be not eligible. The processes, applications and possibilities truly are endless.

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There’s a reason why so many healthcare companies are turning to Thoughtful to supercharge their revenue cycle.

Front-end

We optimized the front-end revenue cycle driving faster collections and fewer denials.

Mid Cycle

We continuously capture, collect, and code clinical and diagnostic data with ease and speed.

Back-end

Fast, easy and accurate automated billing, reduces denials, and ensuring clean claims.

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These companies have already seen the benefits of automation...

"I’ve been amazed at Thoughtful’s ability to deploy AI Workers that run my business processes while my staff focuses on other higher-value tasks. By reducing the time taken to complete the process by 90%, it has enabled us to direct our attention towards the bigger picture. Our team no longer spends more time than necessary on the minutiae of a repetitive process."

"Thoughtful has enabled us to direct our attention towards the bigger picture. Our team no longer spends more time than necessary on repetitive processes."

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Kevin Silver, CFO

235%

return on investment

90%

reduction in invoice processing time

"Thoughtful introduced a solution that eliminated a glaring gap in our billing workflow. An AI Worker is now part of our accounting team, performing this vital role more efficiently and at a fraction of the cost of paying a full salary to an actual employee."

"Thoughtful introduced a solution that eliminated a glaring gap in our billing workflow. An AI Worker is now performing this vital role more efficiently and at a fraction of the cost of paying a full salary to an actual employee."

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Zach Leonard, Founder

30%

reduction in costs

100%

automated billing

"Using AI Workers significantly reduced our efforts, allowing us to optimize productivity in other core areas. Our AI Workers continue to save us time and money in multiple ways. We couldn’t be happier with the services rendered by the Thoughtful team and their ongoing support."

"AI Workers are significantly reducing our efforts, allowing us to optimize productivity in other core areas. We couldn’t be happier with the services rendered by the Thoughtful team and their ongoing support."

-

Brittany Turner, Director of Compliance and Systems

95%

faster than human team

100s

applications processed per day

See another app you use?
Learn how we can automate it.

Our AI-powered automation fleet is flexible, scalable, and configurable.

See why leading healthcare providers choose Thoughtful AI.

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